Complaints Handling - e-Learning CPD

This course will look at how to respond to complaints, the complaints handling process and how to identify incidents and errors.

Learning Outcomes

 

  • Demonstrate how to respond to comments and complaints in line with legislation and agreed ways of working;

  • Describe who to ask for advice and support in handling comments and complaints;

  • Explain the importance of learning from comments and complaints to improve the quality of service;

  • Describe how to recognise adverse events, incidents, errors and near misses;

  • Explain what you must and must not do in relation to adverse events, incidents, errors and near misses; and

  • Identify the legislation and agreed ways of working in relation to reporting any adverse events, incidents, errors and near misses.

 

Duration

 

30 mins

Complaints Handling

£7.99Price

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    North Care Training (NCT), Office:

    Ashington Workspace

    Lintonville Parkway

    Ashington

    Northumberland

    NE63 9JZ

     

     

    0800 888 68 40

     

    Professional indemnity, public liability and employer liability Insurance provide by Hiscox 

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